WAKILY PRIVACY POLICY

A product of Wrichx Online Co. Limited

Website: https://wakily.co.ke
Email: support@wakily.co.ke
Telephone: 0723 810 714 / 0733 810 714
Effective Date: 31 October 2026
Last Updated: 31 October 2026

1. INTRODUCTION

Wakily CMS is a law firm management and electronic document management system developed and operated by Wrichx Online Co. Limited (“Wrichx”, “we”, “our” or “us”).

We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, interacting with our advertisements, submitting enquiry forms, requesting product demonstrations or communicating with our team.

This Privacy Policy explains how we collect, use, store, process, share and protect your personal information in accordance with the Kenya Data Protection Act, 2019, the Data Protection (General) Regulations, 2021 and other applicable data protection requirements.

By accessing our website or voluntarily submitting your information through our enquiry and lead generation forms, you acknowledge this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information:

2.1 Personal Identification Information

• Full name.
• Telephone number.
• Email address.
• Job title or professional designation.
• Organisation or law firm name.
• Town or business location.

2.2 Business and Enquiry Information

• Law firm or organisation details.
• Information about your business requirements.
• Areas of interest within Wakily CMS.
• Requested services, demonstrations or consultations.
• Communication and enquiry history.

2.3 Website and Technical Information

When you visit our website, we may collect certain technical information, including:

• IP address.
• Browser type and operating system.
• Device information.
• Website usage and interaction data.
• Cookies and similar tracking technologies, where applicable.

2.4 Social Media Lead Generation Information

When you interact with Wakily advertisements or complete lead generation forms on social media platforms, we may receive information you voluntarily submit, including your name, email address, telephone number, organisation details and other information requested through the form.

These platforms may also independently collect information about your interactions with their services in accordance with their respective privacy policies.

3. HOW WE COLLECT YOUR INFORMATION

We collect personal information through the following channels:

1. Wakily Website: Enquiry forms, contact forms, demo request forms and other website interactions.
2. Social Media Advertising: Lead generation forms and advertisements published on Facebook, Instagram, LinkedIn, TikTok and other advertising platforms.
3. Direct Communication: Emails, telephone calls, WhatsApp messages and other communications with our team.
4. Product Demonstrations: Information voluntarily provided when requesting or participating in a Wakily CMS demonstration.
5. Cookies and Analytics: Website technologies used to understand website traffic, improve functionality and measure marketing performance, where enabled.

4. PURPOSE OF COLLECTING YOUR INFORMATION

We collect and process your personal information for legitimate business purposes, including:

• Responding to enquiries and service requests.
• Scheduling and conducting Wakily CMS demonstrations.
• Providing information about Wakily CMS features, modules and subscription plans.
• Preparing quotations, proposals and service agreements.
• Understanding your law firm’s operational and software requirements.
• Providing customer support and following up on enquiries.
• Sending product updates, promotional communications and relevant marketing materials where legally permitted and where the required consent has been obtained.
• Improving our website, products, services and advertising campaigns.
• Maintaining business records and complying with applicable legal obligations.

We will not use your personal information for purposes unrelated to those communicated to you without an appropriate lawful basis.

5. MARKETING AND COMMUNICATION CONSENT

When you submit an enquiry or lead generation form, Wrichx may contact you regarding the specific product, service or information you requested.

Where we intend to use your information for ongoing promotional communications or direct marketing, we will provide an appropriate notice and obtain consent where required by applicable law.

Marketing communications may include:

• Wakily CMS product updates and announcements.
• New features and functionality.
• Subscription plans and promotional offers.
• Invitations to product demonstrations and consultations.
• Relevant information about Wrichx products and services.

You may withdraw your marketing consent or unsubscribe from promotional communications at any time by:

• Clicking the unsubscribe link in an applicable marketing email.
• Replying STOP to an applicable SMS communication.
• Contacting us at support@wakily.co.ke.
• Requesting removal from our marketing communication lists through our official communication channels.

Withdrawing marketing consent will not affect the lawfulness of processing conducted before the withdrawal.

Where possible, marketing consent will be collected separately from the submission of an enquiry so that requesting product information or a demonstration does not automatically require acceptance of promotional communications.

6. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

Wrichx does not sell or rent personal information to third parties.

However, we may share information with carefully selected third parties where necessary to provide our services, operate our business or fulfil legitimate business purposes.

These may include:

• Advertising Platforms: Meta (Facebook and Instagram), LinkedIn, TikTok and other platforms through which our advertisements and lead generation campaigns are operated.
• Hosting and Infrastructure Providers: Companies providing website hosting, cloud storage, server infrastructure and related technical services.
• Communication Providers: Email, SMS, telephone and business messaging service providers.
• CRM and Business Software Providers: Systems used to manage customer enquiries, leads, communications and business operations.
• Professional and Legal Advisers: Where necessary for legitimate professional or legal purposes.
• Regulatory Authorities: Where disclosure is required by applicable law, court order or lawful regulatory request.

Third-party service providers are expected to handle personal information in accordance with applicable data protection requirements and appropriate contractual safeguards.

7. INTERNATIONAL DATA TRANSFERS

Some of the third-party platforms and technology providers we use may process or store information outside Kenya.

Where personal information is transferred outside Kenya, Wrichx will take appropriate steps to ensure that such transfers comply with the Kenya Data Protection Act, 2019 and applicable regulations, including the use of appropriate safeguards where required.

8. DATA STORAGE, SECURITY AND RETENTION

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

These measures may include:

• Access controls and restricted administrative permissions.
• Secure hosting and data storage arrangements.
• Password protection and authentication controls.
• Appropriate backup and recovery procedures.
• Internal procedures governing access to personal information.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet applicable legal requirements and resolve legitimate business matters.

For prospective customers who do not proceed with our services, enquiry information will generally be retained for up to twelve (12) months from the last meaningful interaction, unless a longer retention period is required or permitted by law or the individual has separately consented to continued marketing.

Where information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

9. COOKIES AND WEBSITE TRACKING

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience.
• Understand visitor behaviour and website traffic.
• Measure advertising and campaign performance.
• Support relevant marketing and analytics activities.

Where required, we will request consent before placing non-essential cookies or activating similar tracking technologies.

You may manage cookie preferences through available website controls or your browser settings. Disabling certain cookies may affect some website functionality.

Third-party platforms may also use their own cookies and tracking technologies, subject to their respective privacy policies.

10. YOUR DATA PROTECTION RIGHTS

Under the Kenya Data Protection Act, 2019, you have rights concerning your personal information, including:

1. Right to Be Informed: To know how and why your personal information is being collected and processed.
2. Right of Access: To request access to personal information held about you.
3. Right to Rectification: To request correction of inaccurate, incomplete or misleading information.
4. Right to Erasure: To request deletion of personal information where legally applicable.
5. Right to Object: To object to the processing of your personal information in circumstances provided by law.
6. Right to Withdraw Consent: To withdraw consent where processing is based on your consent.
7. Right to Data Portability: To request transfer of your personal information where the legal requirements for portability are satisfied.

To exercise any of these rights, contact us using the details provided in Section 13.

We will assess and respond to requests in accordance with applicable legal requirements. Certain information may need to be retained where required by law or where another lawful basis for processing applies.

11. THIRD-PARTY WEBSITES AND SOCIAL MEDIA PLATFORMS

Our website and advertisements may contain links to third-party websites, social media pages or external services.

These platforms operate independently and have their own privacy policies, data collection practices and security arrangements.

Wrichx is not responsible for the privacy practices of third-party websites or platforms. We encourage users to review the relevant privacy policies before submitting personal information through external services.

12. CHANGES TO THIS PRIVACY POLICY

We may periodically update this Privacy Policy to reflect changes in our business operations, products, technology, advertising practices or applicable legal requirements.

Any updates will be published on the Wakily website, together with the revised effective or last updated date.

We encourage visitors and prospective customers to review this policy periodically.

13. CONTACT AND PRIVACY ENQUIRIES

If you have questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact us through the following channels:

Wrichx Online Co. Limited
Developers and operators of Wakily CMS

Website: https://wakily.co.ke
Email: support@wakily.co.ke
Telephone: 0723 810 714 / 0733 810 714

You may also contact the Office of the Data Protection Commissioner (ODPC), Kenya, where you wish to raise a data protection complaint in accordance with applicable law.

Website: https://www.odpc.go.ke

END OF PRIVACY POLICY

© 2026 Wrichx Online Co. Limited. All Rights Reserved.